Reset
For one specific, recent concern
$690total
- 3D skin imaging & diagnosis
- Four in-clinic treatments
- Full home routine included
- Two progress reviews
- Written twelve-week plan
Home/Programmes
ProgrammesTwelve weeks, one clear price.
Skin does not respond to single appointments, so we stopped selling them as a plan. Every programme includes the imaging, the treatments, the products, the prescriptions and every review — quoted once, at the start, with nothing added later.
Programme
For layered, long-standing concerns
$1,480total
- Everything in Reset
- Eight in-clinic treatments
- Prescription topicals included
- Monthly reviews with your doctor
- Direct line for seventy-two hours after each session
- 0% finance over 12 months
Maintain
After you have reached your goal
$155/month
- One treatment every month
- 15% off all products
- Priority booking
- Annual re-imaging
- Rolling monthly, cancel any time
The things clinics usually charge extra for.
All of the below are inside the programme price. If we quote you $1,480, you pay $1,480.
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Imaging, twice
Cross-polarised and UV at week zero and week twelve, with copies of every frame emailed to you.
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Prescriptions
Tretinoin, azelaic acid, oral courses — dispensed in clinic, included, reviewed every eight weeks.
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Home products
The full routine, in full sizes, not sachets. Replaced free if your plan changes mid-programme.
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Unlimited check-ins
Message the clinic between appointments and a clinician answers, usually the same day.
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Plan changes
If your skin does not respond, we change the plan at no extra cost. That risk is ours, not yours.
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Complication cover
Any adverse reaction is seen same-day, free, by the doctor who treated you.
What actually happens, week by week.
WEEK 0
Map
Forty-five minutes, imaging, full history, and an honest audit of the products you already own.
WEEKS 1–3
Stabilise
Home routine only. No in-clinic work until the barrier can take it, which is the step most plans skip.
WEEKS 4–10
Treat
Your in-clinic sessions, escalating in strength only as each one is tolerated. Reviewed monthly.
WEEK 12
Re-image
Same booth, same rig. Then the smallest maintenance plan that will hold the result.
Paying for it
0% finance, and no pressure to take it.
Programmes can be spread over twelve months at 0% APR, subject to status, through a regulated provider. There is no fee for paying in full, and no discount for it either — we do not play that game.
If your circumstances change mid-programme, we pause it. Sessions do not expire, and we have never charged anybody for a plan they stopped attending.
A quote from Glow Lab is a ceiling, not an estimate.
- Representative example: $1,480 over 12 months, $123.33/month, 0% APR
- Decision in about two minutes, soft search first
- No deposit required on Reset or Programme
Programme questions.
We change the plan, at our cost, as many times as it takes within the twelve weeks. If at week twelve the imaging shows no measurable change and you have attended everything, we refund the in-clinic portion. It has happened four times in fourteen years.
Yes, for any reason, and sessions never expire. Pregnancy, travel, a bad month at work — tell Priya and it pauses that day.
They are already included in the price, so there is nothing extra to buy. If you would rather use something you already own, bring it in and we will assess it — several patients run a programme on a routine we did not sell them.
No. Rolling monthly, cancel whenever, no notice period and no exit fee. About a third of our Maintain members pause over the summer and come back in September.
You can, and for some concerns it is the honest answer. Texture and dullness often need one course rather than a programme, and we will say so at the consultation rather than sell you the bigger thing.
Through August, yes — normally $95, and that fee is credited against any programme you start. There is no obligation and the written plan is yours to take anywhere.
Find out which one you actually need.
Most people arrive expecting Programme and leave with Reset. The imaging decides, not the price list.